Not happy, or changed your mind? You have a 14-day cooling-off period after receiving your order, without giving a reason. This is how it works.
Withdraw from your order
Opens an email to info@mizorishisha.nl. Include your name, order number and the products you are returning.
How to send something back
- Notify us within 14 days of receiving your order: with the button above, by email (info@mizorishisha.nl) or WhatsApp (+31 6 14 45 40 14). Include your name and order number.
- We send you a return label and the return form, by email or WhatsApp.
- Fill in the return form (which products, how many and why), put it in the box and stick the label on the box.
- Take the parcel to a PostNL point within 14 days of notifying us and keep your proof of postage.
Return form
Download the return form (pdf)
Fill it in and put it in the box, on top of your products. That way we know straight away which order your return belongs to. No printer? A note with your name, order number and the products is fine too.
The main rules
- Returns are at your own expense. If we send you a label, we deduct its cost from your refund: € 8.75 (Netherlands), € 13.00 (Belgium), € 16.75 (other EU countries).
- Received it broken, wrong or faulty? Report it as soon as possible with photos; we will sort it out together with you.
- Flavours and other sealed consumables only unopened; hygiene items such as mouthpieces and hoses only unused.
- Trying is fine, using is not: after use we deduct an amount for the loss in value.
- If you return the entire order, we also refund the standard shipping costs.
- We refund you no later than 14 days after you notified us, using the same payment method.
All rules and the model withdrawal form are in our refund policy.
Return address
Only needed if you ship without our label:
Mizori Shisha – Returns
Markerkant 12-05-04
1314 AJ Almere
The Netherlands
Frequently asked questions
I don't have a printer. The label must be printed and stuck on the box, for example at a copy shop or library. Instead of the form, a note with your name, order number and the products is fine.
Can I send it myself? Yes. Pack it well, send it with tracking to the return address and put the completed return form in the box.
Can I exchange? Yes. Register it as a return and tell us what you would like instead. We offset the cost of sending it back against the price difference or your refund.
When do I get my money back? No later than 14 days after you notified us, using the same payment method.